Report a Claim

Please be aware that our claims address has recently changed. If you need to mail claim documentation to Trip Mate, please use the following address: PO BOX 527 Hazelwood MO 63042

Who is filing the claim(s)?

Travel Agent on behalf of a client Claimant (the person who has a claim) Family member who is not a claimant Other person who is not a claimant

How we can contact you

To ensure faster updates on your claim, we recommend selecting electronic communication.

Yes, I want to receive updates on my claim quickly and agree to receive electronic communications, which includes Email, Text and digital/electronic payment (if eligible). Select here to learn more about our Electronic Communications or select here to learn more about Digital/Electronic payment.
No, I prefer to receive all updates on my claim through traditional mail. This means that letters and payments will be sent to the mailing address I provided, and I do not wish to receive electronic communications via email. Even though this method may take longer, I am comfortable with it.

We only use your email or contact information to communicate with you about your claims(s). We do not sell or share your contact information with anyone else.

Click here to see Instructions on our Claims Submission Process

Need to submit claim documentation with your claim ID? Please email mail at

Need to request support from our Customer Service Team? Please email mail at

Electronic Communications

With regard to my claim(s), whenever possible in order to expedite my claim(s), I (we) wish to receive communications and documents, including electronic/digital delivery of any benefit payment(s), electronically to my (our) e-mail address(es), rather than by regular postal service. I (we) have reviewed and agree to the electronic\digital payment method as provided by selecting Digital/Electronic payment.

I (we) agree that Trip Mate may provide me (us) with communications in electronic format, and Trip Mate is not required to send paper communications to me (us), unless and until I (we) withdraw this consent. I (we) agree to receive status updates via SMS/Text Messaging with the understanding that messaging and data rates may apply. I (we) also understand that in order to Opt Out of the SMS/Text Messaging option at a later time, I (we) must reply STOP to a text message from Trip Mate or contact the Trip Mate office to withdraw consent. I (we) also agree it is my (our) responsibility to provide Trip Mate with true, accurate and complete e-mail address(es), phone number, contact, and other information related to my (our) claim(s), and to maintain and promptly update any changes in this information.

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