In order to provide faster updates on your claim, we recommend selection yes to electronic communication.
Click here to learn more about our Electronic Communications
With regard to my claim(s), whenever possible in order to expedite my claim(s), I (we) wish to receive communications and documents, including electronic delivery of any benefit payment(s) due by check, electronically to my (our) e-mail address(es), rather than by regular postal service. I (we) understand that payment by electronic check is not a funds transfer or automatic deposit, so I (we) will not need to provide personal banking information. I (we) agree that Trip Mate may provide me (us) with communications in electronic format, and Trip Mate is not required to send paper communications to me (us), unless and until I (we) withdraw this consent. I (we) agree to receive status updates via SMS/Text Messaging with the understanding that messaging and data rates may apply. I (we) also understand that in order to Opt Out of the SMS/Text Messaging option at a later time, I (we) must reply STOP to a text message from Trip Mate or contact the Trip Mate office to withdraw consent. I (we) also agree it is my (our) responsibility to provide Trip Mate with true, accurate and complete e-mail address(es), phone number, contact, and other information related to my (our) claim(s), and to maintain and promptly update any changes in this information.
Our Promise to You:
We will not use your email or other contact information for any purpose other than to communicate with you about your claim(s). We will not sell or otherwise share your contact information for any other purpose.
Click here to learn more about deluxe services offered by Trip Mate
Click here to see Instructions on our Claims Submission Process
Need to submit claim documentation with your claim ID? Please email
Need to request support from our Customer Service Team? Please email